The first of 26 programmes. From the 10,000 letters you send in every week Esther Rantzen brings you some of the zaniest and funniest. And, with reporters Paul Heiney and Chris Serle investigates the more bizarre consumer sagas and real-life problems. Also featuring Cyril Fletcher with your odes and oddities of the week, and, out and about, Richard Stilgoe and his travelling piano go round Britain in search of things ridiculous and unusual to sing about.

Esther Rantzen, with reporters Paul Heiney and Chris Serle investigate the more bizarre consumer sagas and real-life problems. Also featuring Cyril Fletcher with your odes and oddities of the week.